I just wanted to thank you for the great service we received over the past few days in repairing our furnace. That's especially Samantha, who was able to expedite the parts above and beyond when our blower motor failed and left us in the cold, and Craig Huso for getting the new parts installed in short order. We are very appreciative of the response we received and look forward to a continuing relationship with your company.
We had a boiler that was installed in 1996 and it finally exhausted itself and decided it was time to retire. Who could blame it? Let me tell you there are not many companies out there fixing old boilers in McHenry. Our technician was over the top fantastic! He explained everything. In incredible detail. He also gave me every option available. Althoff sent emails to us before each technician arrived with a picture of the technician/estimator and a bio about them. I don't know about you, but I thought that was pretty fabulous. We had 4 employee's at our home over the course of two days and they were like family. So respectful of our home and floors - they took great care to leave everything in better shape when they left. They were kind, respectful and over the top knowledgeable. We know have a new high efficiency boiler and all new thermostats. They will be the only ones servicing our home going forward. We highly recommend them! Tim & Sherri Byers
It was just a plumbing inspection but the Althoff guy found a simple but serious problem with the water heater exhaust pipe- it could have caused a disastrous fire. He fixed it in minutes at no extra charge. Are we happy we had the inspection?!?!
It was time for new HVAC. Ugh. Althoff was my was my second opinion. I had committed to another firm already but my building maintenance manager highly recommend I talk to Althoff. They sent someone that night! Thank goodness I did call them. The other firm tried to rush a really big bill$$ on me. Althoff, on the other hand discovered some overlooked items AND offered me more and better options that got me into this awesome Amana Heat Pump with comed and manufacture discounts. Althoff, without hesitation, also credited me for diagnostic , Freon charge and parts for my old A/C. Yay! They are super thorough and very professional. Gil, my sales tech was so nice. great as were the in total 4 guys plus Gil over the course of a week who helped me get a plan and the implement it all in a day. All on time 100 percent. They all loved my dog too.
Super informative. Great finance options and it was 1/2 (we are talking a lot!) less than the other guys but more thorough and better options. I didn't just get lower end like for like. I got new tech. Love it. I now have Althoffs maintenance program and warranty. I have real peace of mind. If you need anything the do as a service, it would be foolish not to give them a shot. I'm sure glad I did. Also, if your HVAC is end of life - the Heat Pump is an incredible option that can include tax credits, manufacturer offers, and comed discount/credit. The other guys didn't even tell me about heat pumps or those options. The other guys rushed to try to get me installed that day so I could not look at options
Althoff May not advertise as much as the other guys but they sure delivered. I gave the crew a tip. They were great. 10 out of 10 on ALL measures. They made it all so easy. No stress. No pressure. Honest and helpful. This is a wonderful company. I offer my highest recommendation. Thank you team Althoff.
Chris B came again to handle annual maintenance. He's on time, very professional, and incredibly knowledgeable. He's able to handle my questions while working efficiently and politely. He obviously cares to to get the job done correctly and is so personable too!
I needed an electrician for three small jobs in my condo. Teo from Althoff was prompt, pleasant and not condescending, and did all three jobs competently, in a timely manner, and left my unit just as he found it - except everything now works! I'm pleased with his work ethic and would recommend his services to anyone needing an electrician.
Althoff came to my rescue when the snow was melting and my sum-pump stopped working. Within 30 minutes, they sent Jesse who was a very diligent plumber and corrected the issue and saved my basement from flooding.
For any future plumping or HVAC needs I will certainly call them back without hesitation.
We were very pleased with Jim Richter from Althoff. He defiantly knows what he's doing. He's a people pleaser and very through. Althoff better hang on to him, he's a keeper.
Submitted by an Althoff CSR via phone call:
Judith Mayzel, The sister of David Mayzel, called in to tell us how amazing of a company we are. She said we are great for being there when our customers need us and that we answer the phone so quickly. She said both Todd Holmes and Michael Reihl were amazing. We are all so nice. She called her HVAC company that she normally uses and they didnt even answer her call or respond to her, I asked where she was located and she is by the United Center and I looked up the area she is in and let her know that we do service her area she said she will be switching her own service over. She asked how we get to be so good. She said we must have the best leadership. I forwarded the receipts for both appointments to let her know what was completed and she was amazed by our processes. The issue has not yet been resolved but she loves how we are handling things. Great Job Everyone!
Fabulous and prompt service, as always!